1. Overview
This Privacy Policy explains how Visa Giants ("we", "us", "our") collects, uses, discloses, and safeguards your information when you use our website, submit an inquiry, or engage us for visa, residency, or immigration advisory services.
Because our services involve preparing and submitting applications to embassies, consulates, and government authorities, we necessarily handle sensitive personal and travel-related data. We take that responsibility seriously — this policy tells you exactly what we do with it.
2. Information We Collect
We collect information in three ways: what you give us directly, what our systems collect automatically, and what we receive from third parties involved in your application.
- Identity & contact details — full name, phone number, email address, nationality, and residency status.
- Application data — passport details, travel history, employment and financial documents, photographs, and any supporting documents you upload or send us.
- Eligibility tool inputs — answers submitted through our visa score calculators and residency eligibility wizards.
- Technical data — IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
- Communication records — messages sent via WhatsApp, our contact forms, or email correspondence with our team.
3. How We Use Your Information
We use the information we collect strictly to deliver and improve our services, including to:
- Assess your eligibility for a travel visa, residency, or citizenship-by-investment program
- Prepare, review, and submit applications on your behalf to the relevant embassy or authority
- Communicate with you about your case status, required documents, and appointment scheduling
- Process payments and issue invoices or receipts
- Send service-related updates, and — only with your consent — occasional promotional content
- Detect fraud, secure our systems, and comply with legal or regulatory obligations
6. Data Retention
We retain your personal and application data for as long as needed to deliver your service, meet legal or regulatory record-keeping obligations (including those imposed by embassies and immigration authorities), and resolve any disputes. Once no longer required, data is securely deleted or anonymized.
7. How We Protect Your Data
We apply administrative, technical, and physical safeguards — including encrypted storage, access controls limited to case-assigned staff, and secure transmission for documents — to protect your information. No system is completely immune to risk, and we continuously review our practices to reduce it.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to our legal retention obligations
- Withdraw consent for marketing communications at any time
- Object to certain uses of your data
9. Children's Privacy
Our services are intended for individuals aged 18 and above, or minors included as dependents within a parent or guardian's application. We do not knowingly collect data directly from children outside that context.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will always reflect the most recent revision.
11. Contact Us
If you have questions about this policy or wish to exercise any of your data rights, reach out using the details below.
Visa Giants — Data Privacy
3 Commercial, Sunflower Housing Society, J1 Block, Johar Town, Lahore, Lahore, Pakistan